Microsoft has deployed additional fixes to their infrastructure, and our internal telemetry is back to showing normal ingest timing for events.
This incident is now resolved.
Posted Sep 20, 2026 - 21:18 UTC
Update
Our partners at Microsoft have deployed a fix for the affected customers which will roll out over the remainder of this week and into the weekend. We will continue working with them to verify the fix is working as intended.
Posted Sep 17, 2026 - 15:18 UTC
Update
Our partners at Microsoft are in the process of rolling out a fix across the affected tenants. We are monitoring the effect and providing information to them on the effectiveness of this solution.
Posted Sep 16, 2026 - 14:53 UTC
Update
We are continuing to work with Microsoft to resolve the intermittent delays for a small set of affected customers.
Posted Sep 14, 2026 - 18:49 UTC
Update
We are continuing to provide information about any affected customers to our partners at Microsoft. Intermittent delays continue to show up for a small set of affected customers.
Posted Sep 11, 2026 - 15:55 UTC
Monitoring
We're continuing to work with our partners at Microsoft, who have identified the cause of the delay and are in the process of implementing a fix. We are still seeing intermittent delays of up to 4 hours for some customers.
We will continue to provide updates as soon as more information becomes available.
Posted Sep 01, 2026 - 22:09 UTC
Identified
We've identified that the cause of our ingestion delay is from a degradation in Microsoft's M365 APIs.
No GWS customer are affected.
We're working through our partner channels to get this resolved, and will update this page as soon as we know more information.
Posted Aug 31, 2026 - 17:37 UTC
Investigating
We have noticed a slight delay in our ITDR ingestion pipeline, and are investigating the cause.